Polar 幫助台免費是一個基於 Web 的解決方案，用於組織支援部門。它功能齊全，對 1 名技術人員和無限制的最終使用者提供商業免費服務。無試用期屆滿，無義務，無表格填寫。 事件管理、知識庫、電子郵件集成、語言管理、報告和清晰的使用者友好介面是增強和改進支援中心同時簡化其管理的功能。 主要優勢： - 原始碼可供購買 - 輕鬆部署和配置 - 培訓時間極短，能夠無縫引進新的支助人員 - 靈活的許可模式 主要優勢： - 全功能基於 Web 的説明台，為 1 名使用者提供商業免費服務 - 報告和清晰的使用者友好介面 - 根據 ITIL 和最佳實務程式整合經過驗證的事件管理流程 - 提高支援人員對客戶期望和 IT 服務管理目標的認識 - 通過告知客戶事件狀態的每一次更改，提高客戶滿意度 - 溝通變得可衡量。 - 通過服務級別管理流程滿足客戶服務請求 - 實現一致的服務級別 - 平衡所需的服務級別與服務成本 - 通過更快的解決（通過自動化支援流程啟用），將事件對業務的不利影響降至最低 - 利用事件重複和重複服務程式降低營運支援成本 - 通過將通信從電子郵件傳輸到幫助台來解決垃圾郵件問題
版本歷史記錄
- 版本 4.1 發佈於 2007-02-19
此版本修復了錯誤，並實現了許多客戶要求的一些功能。
軟體細節
終端使用者許可協定
Polar Help Desk Version 4.1 Copyright Notice Copyright (c) 1995-2006 Polar and/or its suppliers, Polar, Put Supavla 1, HR-21000 Split, Croatia, Europe. All rights reserved. Specifications subject to change without notice. This license applies to the release version of Polar Help Desk 4.1 (hereafter referred as "The Software"). You should carefully read the following terms and conditions before using this software. Your use, distribution, or installation of this copy of The Software indicates your acceptance of this License. This copy of the Software may be installed on a single server. Prohibited uses - You May Not: 1. RENT, LEASE, OR LEND THE SOFTWARE OR SOFTWARE DOCUMENTATION. 2. OTHERWISE TRANSFER OR USE, COPY, OR MERGE THE SOFTWARE, IN WHOLE OR IN PART, EXCEPT AS EXPRESSLY PERMITTED IN THIS LICENSE. 3. MODIFY, DECOMPILE, DISASSEMBLE, REVERSE ENGINEER OR TRANSLATE THE SOFTWARE, EXCEPT CONTENTS OF SUBFOLDERS IMAGES AND INTERFACE 4. REPRODUCE, MODIFY OR TRANSLATE THE SOFTWARE DOCUMENTATION. 5. REMOVE ANY PROPRIETARY NOTICES, LABELS OR MARKS ON THE SOFTWARE OR SOFTWARE DOCUMENTATION. The source codes of the SOFTWARE are valuable assets of Polar. You agree to keep all source codes of the SOFTWARE in confidence. You may not transfer or assign the SOFTWARE or your rights under this agreement. Term You may terminate your License and this Agreement at anytime by destroying the SOFTWARE and SOFTWARE documentation together with all copies in any form. They will also terminate automatically if you fail to comply with any term or condition of this Agreement, in which event you agree to destroy the SOFTWARE and SOFTWARE documentation together with all copies in any form, and to provide us upon our request with written certification of such destruction. Limited Warranty/Limitation of Remedies EXCEPT AS SPECIFICALLY STATED IN THIS AGREEMENT, THE SOFTWARE AND SOFTWARE DOCUMENTATION IS PROVIDED AND LICENSED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Limitation of liability IN NO EVENT WILL POLAR BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS OR REVENUES, LOSS OF DATA, BUSINESS INTERRUPTION LOSS, RECOVERY OR SUBSTITUTION COSTS, OR CLAIMS BY THIRD PARTIES, OR OTHER INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF POLAR OR A POLAR DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL POLAR'S LIABILITY EXCEED THE AMOUNT OF THE LICENSE FEE PAID BY YOU FOR THE SOFTWARE. High Risk Activities The SOFTWARE is not fault-tolerant and is not designed, manufactured or intended for use or resale as on-line control equipment in hazardous environments requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life support machines, or weapons systems, in which the failure of the Software could lead directly to death, personal injury, or severe physical or environmental damage ("High Risk Activities"). Polar and its suppliers specifically disclaim any express or implied warranty of fitness for High Risk Activities. Technical Support Polar will provide you (the original licensee only) with limited technical support by electronic media for a period of 60 days after delivery of the SOFTWARE to you. You can use your technical support rights by contacting us: * using e-mail [email protected] * using e-mail [email protected] * using support on our web site at http://support.polarsoftware.com/helpdesk General This agreement is governed by international copyright laws and treaties. The prevailing party in any action or proceeding brought in connection with a breach of this Agreement will be entitled to reimbursement by the other party for costs and reasonable attorneys' fees. Any questions concerning this Agreement should be referred in writing to Polar (see our add ress on top of this agreement). Copyright Notice Copyright (c) 1995-2006 Polar and/or its suppliers, Polar, Put Supavla 1, HR-21000 Split, Croatia, Europe. All rights reserved. Specifications subject to change without notice. Any rights not expressly granted herein are reserved You acknowledge that you have read this agreement, and by installing this software package indicate your acceptance of its terms and conditions. You also agree that it is the complete agreement between us and that it supersedes any prior information or representations you received relating to the subject matter of this agreement. No Polar dealer, distributor representative or employee is authorized to make any modifications or additions to this agreement.