硬體檢查器服務台是硬體檢查器和硬體檢查員用戶端/伺服器的寶貴擴展，這是資料庫港軟體計算機庫存和管理的一切工具。它是一個 Web 介面，提供使用者和支援者之間的有效通信。它幫助使用者自己註冊並直接從其工作場所提交請求，從而顯著縮短了支援團隊和事件解決方案的回應時間。 建議每個問題提出一個請求：一旦問題得到解決，請求就可以關閉，並連結到工作場所、設備或許可證的維護歷史記錄，而該歷史記錄又成為報告服務台工作人員績效和特定資產可靠性的寶貴數據源。每個請求都包含郵件和檔附件的歷史記錄。多條件篩選器允許使用者按各種參數對請求進行排序。 硬體檢查器服務台完全可定製。管理員可以更改請求參數的值，並指定哪些參數可供使用者使用：緊急性、截止日期、請求類型等。它為組織提供了各種各樣的支援政策。 該程式具有自動分配請求處理職責的功能。管理員可以將請求分配給具有支持許可權的使用者或支援組。因此，當用戶選擇請求類型時，將自動分配職責。 另一個功能是郵寄有關新請求和請求更改的通知，使支援團隊在請求狀態時保持狀態。內建機制管理郵件清單：如果某人有權接收通知，並且此人負責請求，將發送通知。如果沒有負責人通知，將發送給組織的所有支援者，以防止出現"丟失"請求的可能性。
軟體細節
- 軟體分類： 業務 > 説明台和遠程電腦
- 發佈者： Database Harbor Software
- 軟體性質： 免費試用
- 價格： $129.00
- 版本： 1.0
- 作業系統： windows
終端使用者許可協定
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