增強業務能力的最佳方法之一是藉助出色的幫助台軟體。 介紹 DataTrack 系統，這是一個功能強大的、支援 Web 的服務和支援管理系統，專為服務台、呼叫中心、軟體開發團隊和 IT 部門而設計。 DataTrack 系統由 DataTrack 伺服器、桌面用戶端和 Web 用戶端組成，為各種規模和類型的組織提供創新的、包羅萬象的解決方案。 DataTrack 系統是一個無縫的、永遠存在的軟體層，通過自動化大部分現有工作流，簡化了支援管理、通信和協作。 DataTrack 系統透過直覺、易於使用的工具（如基於規則的自動化和上報、整合Web用戶端、通訊追蹤、電子郵件到票證轉換和知識庫）與員工、客戶、供應商和其他業務合作夥伴建立了強大的連接。 -- 輕鬆追蹤、分類和確定工作請求的優先順序。 -- 通過自動電子郵件通知提高回應能力和保持最新狀態。 -- 通過自動化和上報改進工作流程並確保及時性。 -- 自動電子郵件到票證轉換和通訊追蹤。 -- 將工作請求組織到分層資料夾中。 -- 通過遠端 PC 審核，通過有關請求者硬體和軟體的詳細資訊改進故障排除。 -- 透過儀表板快速存取最近提交和過期的專案。 -- 生成詳細的統計數據和報告。 -- 使用全面的搜尋功能尋找您要尋找的資訊。 -- 使用使用者定義的欄位自定義軟體。 -- 自動路由請求、發送電子郵件、通過自動化修改請求。 跟蹤和支援您的 IT 資產 -- 綜合、完全可定製的資產管理。 -- 確保許可證符合集成軟體許可證跟蹤。 -- 輕鬆的硬體和軟體審核 -- 通過詳細的審計追蹤和歷史記錄跟蹤硬體和軟體更改。
版本歷史記錄
- 版本 3.5.9908.1 發佈於 2012-06-11
軟體細節
- 軟體分類： 業務 > 説明台和遠程電腦
- 發佈者： Magnoware Systems
- 軟體性質： 免費試用
- 價格： $349.99
- 版本： 3.5.9908.1
- 作業系統： windows
終端使用者許可協定
1. INTRODUCTION AND ACCEPTANCE. This End User License Agreement (“EULA”) is a legal agreement between you (an individual or an organization) and Magnoware Systems Incorporated (“Magnoware”) regarding use of software application entitled Magnoware DataTrack System, Magnoware DataTrack Desktop Client 3.5, Magnoware DataTrack Server 3.5, or Magnoware DataTrack Web Client 3.5, including documentation, future patches, updates or upgrades (“Software”). BEFORE CONTINUING WITH THE INSTALLATION OF THE SOFTWARE, CAREFULLY READ THE TERMS AND CONDITIONS OF THIS EULA. BY CONTINUING WITH THE INSTALLATION OF THIS SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BY THIS EULA. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS SET FORTH BY THIS EULA, PLEASE CANCEL THE INSTALLATION IMMEDIATELY, AND DESTROY ANY COPIES YOU POSSESS. 2. GRANT OF LICENSE. Magnoware grants you the following rights providing that you comply with the terms and conditions set forth by this EULA. 2.1 Installation and Use. You may install and use a copy of the Software on one computer. 2.2 Documentation Licensing. Any documentation which accompanies this Software, including online documentation, is licensed for internal, non-commercial purposes solely. 3. MANDATORY PRODUCT REGISTRATION. In this Software, there are technological measures designed to thwart unauthorized, unlicensed use of the Software. An evaluation period of 14 days is offered, after which you must either discard or register your copy of the Software. 4. RESERVATION OF RIGHTS AND OWNERSHIP. Magnoware reserves all rights not expressly granted to you in this EULA. The Software is licensed, not sold, and may not be rented, leased, or loaned. The Software is protected by copyright and other intellectual property laws and treaties. 5. LIMITATIONS ON REVERSE ENGINEERING. You may not in any way reverse engineer, disassemble, or decompile the Software, unless doing so is expressly permitted by applicable law. 6. UPGRADES. Software upgrades at discounted prices may only be purchased if the Software being upgraded is licensed and identified as eligible for upgrade. 7. SOFTWARE TRANSFER. As a licensed user of the Software, you may transfer your copy to a different computer. Once such a transfer has been completed, you must uninstall/remove the Software from the original computer. 8. TERMINATION. Without prejudice to any other rights, Magnoware may terminate this EULA if you fail to comply with the terms and conditions set forth by this EULA. 9. LIMITED WARRANTY FOR SOFTWARE ACQUIRED IN THE UNITED STATES. Magnoware guarantees that the Software will function substantially for a period of thirty (30) days from the date of purchase. Any use of the Software after this period is at your own risk. After this period, to the maximum extent permitted by applicable law, Magnoware disclaims all warranties and conditions, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and noninfringement. 10. NO LIABILITY FOR CONSEQUENTIAL DAMAGES. To the maximum extent permitted by applicable law, in no event shall Magnoware be liable for any special, incidental, indirect, or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other financial loss) arising out of the use of or inability to use the Software, even if Magnoware has been advised of the possibility of such damages. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.