Web 追蹤是基於 Web 的 PC 清單和説明台軟體，安裝在您的本地環境中。該計劃為 IT 員工提供了進行自動化硬體和軟體審核所需的工具，以及從購買到處置跟蹤 IT 設備的能力。Web 跟蹤包括一個全面的説明台模組，包含整合的電子郵件。最終使用者和技術人員登錄此應用程式以管理支援請求。 Web 軌道包括一個全面的幫助台系統。這允許您為技術人員分配任務和説明台票證。可以從此資訊生成許多不同的報告，包括您為不同部門工作的時間、您花費大部分時間處理的問題類型、每周工作報告等。您可以為票證設置不同的優先順序，並將其分配給相應的技術人員。由於説明台與清單集成，因此在解決問題之前，您將瞭解正在處理的使用者和設備。通過使用説明台，您還將構建一個根據您的獨特環境定製的專有知識庫。Hep Desk 請求也可以連結到計算機、外圍設備和/或軟體產品。這允許您維護資產的問題歷史記錄。 整合電子郵件會向您保證，當新的説明台票證到達時或修改現有幫助台票證時，會通知您。 有一個電子郵件到票證轉換器，允許在將電子郵件發送到預配置的位址時創建票證。 執行電腦審核時，程式會自動在資料庫中創建或更新計算機記錄。 Web 軌道還提供一種簡單的方法來跟蹤軟體資產，如 CD、下載的程式、開放許可協定等。
版本歷史記錄
- 版本 8.0.3 發佈於 2010-12-21
基於 Broswer， 電子郵件到票證轉換器添加。現場定位支援。可自訂的著陸頁和更多...
軟體細節
終端使用者許可協定
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