標準軟體支援套件： - 支援我們公司開發的客戶軟體 - 評估器支援查詢 - 這意味著支援未來客戶誰需要評估我們的產品購買前。我們每產品提供 2 個免費支援事件 - 支援我們已經銷售的標準軟體產品 - 免費 - 兩起支援事件或 2 個工時 - 付費支援包 - 我們的價目表中提及的產品為 SAEAUT 軟體支援包 支援查詢： - 非關鍵 - 關鍵 非關鍵問題的上報在 2 個工作日內。關鍵問題的升級是在同一個工作日。對於關鍵和非關鍵，接受電子郵件訪問;電話訪問僅用於關鍵電話。 關鍵支援查詢是由於銷售的軟體產品提供的服務嚴重或完全丟失而上報的查詢。 關鍵支援案例立即向技術支援工程師提出，以收集和調查資訊。 在極少數情況下，問題超出了第一個人的知識領域，它會自動傳遞給該領域的成熟專家。支援經理監控情況，直到達成令人滿意的解決方案。 SAEAUT 軟體支援套件： - 客戶在此定義 5 個工時或 5 個支援事件的支援包內使用 - 如果支援查詢可能需要超過 1 小時，根據第一個問題調查，客戶會立即通過電子郵件、電話或傳真通知客戶，並要求他們協商解決問題或進行更深入的調查的預計工時數 - 該套件可用於標準軟體產品、客戶軟體產品和評估器支援查詢的付費支援 - 客戶有權要求報銷一年以上未消費的標準 SAEAUT 軟體支援包
版本歷史記錄
- 版本 1.0.0 發佈於 2008-08-28
新增功能
軟體細節
- 軟體分類： 伺服器 > 其他伺服器應用程式
- 發佈者： SAE - Automation, s.r.o.
- 軟體性質： 免費試用
- 價格： $273.00
- 版本： 1.0.0
- 作業系統： windows
終端使用者許可協定
SOFTWARE LICENSE AGREEMENT FOR END-USER FOR SOFTWARE FROM COMPANY SAE - Automation, s.r.o., Nov Dubnica This software license agreement for end-user is legal agreement between you (person or corporation) and company SAE - Automation, s.r.o. Nov Dubnica for software products of company SAE - Automation, s.r.o., which includes computer software and associated storage media with this computer software and printed materials, and may include "online" or electronic documentation delivering on storage media ("SOFTWARE PRODUCT" or "SOFTWARE"). By installing, copying, or otherwise using the SOFTWARE, you agree to be bound by the terms of this software license agreement. If you don't agree to the terms of this software license agreement, promptly return the unused SOFTWARE to company SAE - Automation, s.r.o. and money you paid for SOFTWARE, will be return to you. SOFTWARE LICENSE The SOFTWARE is protected by copyright laws and international copyright treaties, as well as other intellectual properly laws and treaties. The SOFTWARE isn't sold, but only the laws for its using are transfer to its user (licence is grant). GRANT OF LICENSE: This software license agreement grants to you following rights: 1. You can use one copy of the SOFTWARE from company SAE - Automation, s.r.o. on one computer. The SOFTWARE is used on computer, when it's loaded in operation memory (RAM) or installed on storage media (hard-disk, CD-ROM or another storage media). 2. You can print documentation or copy it in arbitrary number under following conditions: a. All text has to be copy without correction and with all pages. b. All copies have to have sign of copyright laws of company SAE - Automation, s.r.o. and all another attentions present in document. c. This documentation can't be distributed in order to make a profit. UPGRADE If the SOFTWARE is an upgrade of a product of company SAE - Automation or another company, you now may use or sell that upgraded software only in accordance with SOFTWARE on which was upgrade grant. COPYRIGHT All titles and copyrights in and to the SOFTWARE, the accompanying printed materials, and any copies of the SOFTWARE, are owned by SAE - Automation, s.r.o. or its suppliers. The SOFTWARE is protected by copyright laws and international treaty provisions. You have to treat with SOFTWARE as with otherwise product under copyright with the exception of: a. You can make one copy only for backup you investment. b. Install SOFTWARE on one computer and first copy remain as backup copy. FUTHER LAWS AND RESTRICTIONS 1. You can not modify, decompile, disassemble, decrypt, extract or divide and use separately single SOFTWARE components on several computers, or grant any other person or entity in doing so. 2. You can not insert, delete, replace, change or otherwise alter any files of the SOFTWARE. 3. You can not loan, rent, lease, give, sublicense, transfer, publish, disclose, display or otherwise make available the SOFTWARE in whole or it part, to any other person or entity. 4. Copyright transfer. You can transfer copyright for SOFTWARE using to third person, including this license agreement. You can not remain any copies and you have to remove entire SOFTWARE, including all components, data media and printed materials. Third person, on which you transfer SOFTWARE, have to agree with the terms of this software license agreement. If the SOFTWARE is an upgrade, you have to transfer all previous versions, on which the upgrade was grant. 5. There can be no assurances the SOFTWARE will protect any individual or his or her property from harm. By using the SOFTWARE there is no indemnification for harm of property or in case of the inexpert manipulation of the SOFTWARE. SAE - Automation assumes no responsibility or liability for any injury or damage to any persons or property resulting from the use by you of the SOFTWARE. 6. If you don't fulfil the terms and conditions of this software license agreement SAE - Automation, s.r.o. reserves the right to fail this license agreement for SOFTWARE. In that case you have to destroy all your copies of the SOFTAWRE. 7. Company SAE - Automation does not take over any furthers warranties resulted from using the SOFTWARE. 8. If any further cooperation or exploitation from third party software is needed for functionality of the SOFTWARE form SAE - Automation, s.r.o., you accept the responsibility for observation of license agreement of third party supplier, while it was not agreed differently by special agreement between you and SAE - Automation, s.r.o. 9. The end-user responds to claims made by breach of contract.