通用常見問題管理器是知識庫軟體、客戶支援軟體、在線支援軟體或技術支援軟體。專門稱為常見問題管理軟體，品質發佈（如通用常見問題管理器 2008）可立即節省企業時間和金錢，在幾個月內為自己付費，並持續提供更高水準的客戶滿意度。此類支援軟體既可為內部客戶，也可為外部客戶提供服務，且可擴展。大膽宣稱為企業節省時間和金錢，這樣的軟體真的值得嗎？冷現金投資回報率通常為 1，000%，在第 1 年，您可以輕鬆地計算 ROI。對員工和客戶的積極影響不能以同樣的方式計算，但財務術語是商譽，這是一種可以確定的資產，通常歸因於企業品牌的力量。然而，如今的每一項業務都必須獲得正確的客戶服務，否則明天就將不在。更偉大的情況是，如果管理層沒有找到並實施能夠釋放資源以在更高、更高效、更容易產生更多收入方面部署的系統，那麼，它就面臨被客戶和競爭對手在市場上邊緣化的很大風險，就像當今軟體市場的領導者與明天的領導關係很少一樣，除非領導者繼續表現出領導力和改進。為了評估常見問題管理軟體，專家強烈建議在任何特定功能之前先仔細查看其整體易用性。為什麼？任何發佈客戶支援軟體（尤其是常見問題管理軟體）的軟體公司，如果不能很好地服務於自己的客戶，則不會在其產品或業務中執行優質服務：安裝、配置和持續維護可能需要時間，而且步驟越複雜，出錯的就越大。在這種情況下，要害怕。非常害怕，跑得非常快。
版本歷史記錄
- 版本 2.1 發佈於 2008-02-13
軟體細節
- 軟體分類： 業務 > 其他
- 發佈者： universal-faq-manager-2008
- 軟體性質： 免費試用
- 價格： $197.00
- 版本： 2.1
- 作業系統： windows
終端使用者許可協定
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