不要將時間或金錢浪費在呼叫中心的日程安排上。太多的員工和開支失控了。很少有員工和您的客戶因為排長隊而發瘋。在保持所需服務級別的同時，將呼叫中心完全滿，是您盈利能力的基石。 開始使用 Lokad 呼叫中心計算器優化員工級別。從呼叫中心應用程式或 Excel 導入數據。輕鬆一鍵員工優化報告。使用 Erlang C 公式將呼叫量轉換為最佳運算符數。當您知道事件會影響您的呼叫中心活動時，請手動調整員工級別。 無需統計學或數學知識。Lokad 提供預測服務。預測在 Lokad 伺服器上執行。我們持續監控和改進我們的預測模型，因此您必須自己動手。
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- 版本 2.3.377.1 發佈於 2009-07-20
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